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CHPAPTER 3 Human resources empowerment ANNUAL REPORT Initiatives to support human resources The year 2019 witnessed an active movement in the field of initiatives devoted to human resources, which addressed several areas and formed a qualitative addition to the internal work environment, and also resulted in more excellence in the performance of tasks and the provision of services to customers of all categories, mainly: My job is my excellence This initiative was launched in 2016 with the aim of using creative methods to showcase functional tasks in order to enha nce employees’ passion for their jobs and their working environment, and to demonstrate the significance of their roles. The objective of the initiative is to raise employees’ awareness of the importance of job descriptions and how they are developed, promote the core and support roles at Dubai Courts, encourage employees to explore opportunities to advance their careers, and also to inform employees of the main skills and criteria needed for different roles using creative methods such as promotional videos to explain functional tasks by the employee in charge. These videos are uploaded to various social media channels in addition to the Knowledge Portal and the emails of all staff members. A number of roles at Dubai Courts were highlighted as follows: Announcer, execution officer, notary public, family consultant, financial 100