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CHPAPTER 1 Continuing the strategic course ANNUAL REPORT From the General Department of Criminal Investigation 1569 Total no. of users of Dubai Courts smart apps 6505 Percentage of total online registration 97.04% Smart Auction 4548 Results of the Courts programs 2019 Centers 4 258,933 Total customers From the General Department of Penal and Correc- tional Institutions Qareeb - transactions Personal Status Hatta Branch Thura 1893 279 Total elec- tronic cases 66,440 Al Adheed Wojhati 1700 Client 10 procedure maps where created in several languages Shoor Percentage of bank transfers 76.92% 805 Free consultancy 1300 Consultancy hour No. of volunteer firms 91 Volunteer law firm 26