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CHPAPTER 1 Continuing the strategic course ANNUAL REPORT happiness results* Happiness Index Employees Customers Community Happiness- Dubai Courts Happiness with services and website Happiness with smart services Main Building Personal Status Barsha Branch Barsha Mall Branch Wafi Center (Notary Public - Amicable Settlements) Al Twar Branch Hatta Branch 2017 2018 2019 83% 93% 94% 96% 97% 98% 55% 66% 84% 95.67% 94% 94% 91.1% 88% 90% 74.3% 70% 68% 96.50% 95% 98% 94.16% 94% 94% 96.67% 95% 96% 97.97% 92% 92% 97.22% 91% - 93.90% 92% 93% 97.97% 87% 100% * It is the outcome of asking one question for each of the categories comprised in the General Happiness through the available electronic channels. 24 Happiness Meter Happiness general Service Delivery Centers