Page 28 - Demo

CHPAPTER 1 Continuing the strategic course ANNUAL REPORT Infrastructure indicators 2019 Indicator Target Realized 99.99% Availability of smart online services (Percentage and efficiency of technology use) 99.9% Availability of intranet for branches. 100% 100% Percentage of information security threats resolved. 90% 100% Effectiveness of blocking infiltration attempts 100% 100% Percentage of infrastructure upgrades to recom- mended issuances (technology updates) Percentage of system upgrades to recommenced issuances Percentage of completion of periodic testing of the disaster recovery plan 95% 98% 80% 92% 100% 100% 28