Page 104 - AR English 2018

Creativity and innovation Our key asset
In 2018, the Afkari platform was endorsed as a comprehensive system and an integrated platform for managing ideas through various communication channels, starting from Dubai Courts’ human capital, customers, society, suppliers and all relevant parties, in order to stimulate and organize the receipt and ow of ideas, maximize the bene t thereof and optimize their use after classifying them in continuous development channels, and adopting proper ideas up to the honoring of participants in the system. This would enhance judicial and administrative work and overcome all issues and challenges.
The efforts of the Afkari system are concentrated in three themes: leadership and competitiveness, intelligence and sustainability, and innovation and future outlooks. The system brings together various platforms, tools and methods for idea generation such as the Uni ed Suggestions Portal, Mohammed
bin Rashid Smart Majlis, Ladies
Council, Innovators Club,
Youth Council, Brainstorming
Sessions, Instantaneous
Customer Happiness Indicator, Instantaneous Employee Happiness Indicator, Communication Center, Social Media Tools, Nibras System, direct contact
numbers with directors, committees and action teams, and collective suggestions. In 2018, three innovation labs were held under the titles “Delay of Expert Reports”, “Litigation Announcements” and “Achieving Customer Happiness”.
Safwa Program
In 2018, the Safwa Program Award for Job Excellence at Dubai Courts in its rst edition 2018/2019 to identify the best employees with pioneering achievements, innovative projects and active contributions internally and externally. The award was designed to enhance the participation of employees in the race of excellence in order to gain
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Chapter 3: Our human resources.. Excellence creation