​.The Customer Happiness Department at Dubai Courts has achieved high satisfaction rates among customers and employees during 2023. The Department's efforts are part of a broader initiative to deliver justice swiftly and accurately, and to provide accessible judicial services. This aligns with their vision of establishing Dubai Courts as a global leader in judicial excellence.. .Mr. Abdullah Al Rais, the Director of the Customer Happiness Department at Dubai Courts, has announced that the Department has scored impressive satisfaction rates in 2023. The customer happiness rate reached 96%, while satisfaction with electronic services hit 97%. Furthermore, the employee happiness rate within the Department was reported at 93%. Al Rias pointed out that these figures underscore the Department's unwavering commitment to excellence and continuous improvement in the quality of services provided.. .the Department has also triumphed in conserving both time and effort for its clientele, thereby ensuring an unparalleled level of accuracy and swiftness in the execution of requests. The fruits of this endeavor are evident in the significant enhancement observed in the velocity of electronic case registration. The average duration required to register a case has been reduced to a mere 2.6 days. Moreover, the proportion of electronic cases registered remotely has soared, constituting an impressive 99.98% of the total number of registered cases..In addition, the Department is diligently executing the mandates of the superior leadership within the Dubai courts. This is evident in their augmentation of the rapid response service for calls, coupled with the deployment of cutting-edge technologies to address customer inquiries. A testament to their commitment, an impressive tally of approximately 131,846 incoming calls have been addressed within the litigant guidance department. Moreover, the Department oversaw 32,226 instant dialogues and an estimated 8,987 conversations via WhatsApp. This is a clear reflection of the employees' high productivity levels, underscored by an average call response time of a mere 15 seconds in the call center.. .In a significant indicator of the Department's success in the application of electronic judicial services, and its contribution to enhancing the efficiency of the Department's operations and realizing its goals in reducing the number of visitors, the Department has achieved high productivity results in personal status certification services. A total of 18,255 certificates were issued, along with approximately 8,874 legal marriage contracts and 249 civil marriage contracts. In addition, 1,517 inheritance inventory transactions were processed. . . .These indicators, serving as a testament to the Department's ongoing efforts to enhance its services and achieve customer satisfaction, play a pivotal role in elevating the quality and efficiency of legal and judicial services, thereby fostering credibility and trust among customers.. ...