Our Commitment (We Pledge)
• We will provide you with a welcoming environment that fosters a culture of happiness and positivity.
• We will treat you with respect, care, and friendliness.
• We will deliver services that are fair, equitable, and timely.
• We will provide you with the requirements and timelines for each service.
• We will strive to offer services at times and through channels that best suit your needs whenever possible.
• We will respond to your requests promptly and without delay.
• We will ensure you receive accurate information and proper service procedures.
• We will listen to your voices.
• We will collaborate with you in developing our services.
What We Expect from You for Outstanding Service
• Provide accurate and up-to-date documents.
• Offer developmental feedback and suggestions.
• Share your positive and happy experiences.
Our Commitment to People of Determination
We believe that people of determination are an essential part of our community, and we are committed to ensuring their full and equitable access to all our services without discrimination by:
• Providing fully accessible physical and digital environments suited for various physical, visual, hearing, and cognitive disabilities.
• Offering supportive services such as sign language interpretation, screen readers, visual translation, and accompaniment upon request.
• Providing multiple communication channels tailored to their needs to facilitate their participation.
• Training our staff to deliver specialized and sensitive services catering to people of determination.
• Involving them in the design and improvement of services and independently measuring their satisfaction
What We Expect from People of Determination for Outstanding Service
• Inform us of any special needs or additional support that could enhance your service experience.
• Share any challenges you face in accessing or using our services to ensure continuous improvement.
Customer Service Charter 2025 (1 MB)