Customer Service Charter

We, at Dubai Courts, are committed to:

  • treating you respectfully, courteously and pleasantly.
  • providing you with outstanding services impartially and fairly.
  • catering to your needs with high levels of professionalism and making our best efforts to fulfill them.
  • providing our services by a well-informed and cooperative work team that understands your needs and is capable of answering your queries.
  • providing the requirements and completion dates for all services.
  • receiving and processing your applications at the appropriate time and without delays.
  • reducing the number of procedures to provide prompt and efficient services.
  • providing accurate information and outstanding service procedures.
  • providing services during timings and through channels most suitable to you.
  • welcoming your opinions and suggestions to work with you on developing our services.

To provide you with outstanding services, we request you to:

  • appreciate our employees’ efforts and treat with mutual respect.
  • provide all required documents.
  • prepare all documents prior to completing the transaction.
  • inform us as soon as possible of any error or change in the information.
  • inform us of any change to your personal information or information relevant to the completion of the transaction.
  • answer the queries of the service providers to the best of your ability and on time.

pdfDubai Courts Customer Service Charter PDF, 1.20MB. Published on 20-09-2020 

pdfDubai Courts Customers Charter PDF, 14.50MB. Published on 20-09-2020 

pdfCustomer Happiness Equation PDF, 14.50MB. Published on 20-09-2020 


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