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CHPAPTER 1 CHPAPTER 3 CHPAPTER 4 MAIN INDEX J/Mohamed Mubark Al Suboosi Chief Justice, Commercial Court the use of the latest video communication technology in a secure manner, in order to ensure the transition to digital government and increase the efficiency of the judicial system, which would increase levels of Average Judgment Term From First Hearing customer happiness and achieve more levels of happiness for them by reducing the time and effort needed to litigate, especially if one of the parties to the case is outside the country and has a session, where the platform allows attending, listening, watching the digital hall, making statements, submitting documents and obtaining judgment electronically through digital techniques that apply the highest standards of security and safety, and without the need to move to the court building or to be present in person, thus this service will excuse the absence from the session, presence outside the UAE, or the request for postponement, without any additional fees on the case. The implementation of this initiative will expand to include other non- commercial cases as well. 120 100 80 60 40 20 0 90.7 103.1 %160 %140 %120 %100 %80 %60 %40 %20 %0 %148.8 %89.5 Resolution Average (General) 80.6 %85.8 Day 2017 2018 2019 Day 2017 2018 2019 67