Page 68 - AR English 2018

J/Ahmad Ibrahim Saif
Chief Justice, Civil Court
Civil Court
One of the specialized courts at the courts of rst instance. It hears major and minor civil cases. This court is chaired by a court head who reports to the Head of the Courts of First Instance. The total number of cases registered with this court amounted to 4,133 in 2018, with improvement in most indicators, especially the “rate of verdict term from rst hearing” indicator whereby the court managed to reduce the rate of verdict term from the target rate, as well as the indicators for major and minor verdict accuracy rate in comparison with the respective results of 2017.
As for the initiatives undertaken in 2018, the Civil Court adopted the Smart File initiative (a mutual initiative for a number of rst instance courts) with the aim of achieving customer happiness and facilitating the litigation process, in response to the country- wide government approach to promote the automation of services, and expand smart services and applications in order to enhance the country’s leading positions and raise the levels of ef ciency, quality and community happiness.
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Chapter 2: Performance Indicators