Supliers Guide

This portal provides suppliers with information about conditions for registration and method of application submission, along with the requirements pursuant to the law No. (12) of 2020 pertaining to contracts and warehouse management in the Government of Dubai. In addition to that, this portal contains also procedures, followed policies, important information resources and regular questionnaires for suppliers in Dubai Courts.

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Suppliers Registration Terms

Description This service allows suppliers to register with Dubai Courts in accordance with the requirements stipulated in Law No. 12 of 2020 pertaining to the contracts, warehouse management in the Government of Dubai and its amendments, which enables them to participate in tenders for works, provide services and supplies.

This service is provided by the Procurement and Warehousing Section of the Financial and Administrative Affairs Department in Dubai Courts.
Beneficiaries of services
  • Suppliers
  • Consultants
  • Service Provider
  • Contractors
Required Documents
  • Registration shall be made at the request of suppliers, contractors or service providers, and they will be required to provide the following documents and information coupled with a pledge to report any modification to it in the future:
  • Trade name, address, PO Box No, e-mail, telephone and fax numbers.
  • The legal status and the license issued by the competent authority.
  • The name of in charge and duly authorized official to conclude contracts with their signature specimen.
  • Types of materials, works or services that are provided with.
  • Names of the agencies entrusted by and officially registered with the competent authorities.
  • Previous experience of performance with other entities mentioning the size and types of business.
  • Memorandum of association or any other proof indicating that the company owned by Emirati national completely or possessed by one or more Emirati nationals at least 51% of its capital, and the value of the capital. It is also permissible to register companies located in free zones and outside as per establishment need.
  • A copy of the registration certificate (if you are a member of the Sheikh Mohammed SME Foundation).
  • A copy of the company's tax certificate.
  • A copy of the owner's name agreement (L.C.C),
  • A copy of the bank letter containing the bank details (bank name, branch name, account number, IBAN number), a copy of the registration certificate (if you are a supplier in free zone).
  • Specimen of company signature, Specimen of company seal.
  • Specimen of Agent signature if the authorized person is not the owner.
  • Copy of the owner's passport, partnership agreement (if applicable)
  • Trademark agent certificate (if any).
  • Any additional requirements required by the department in line with its purposes and specializations.
Applicable Law For additional information, please see Law No. (12) of 2020 Pertaining to contracts and warehouse management in the Government of Dubai.
In Chapter Three: (Conditions that must be met by the bidder) Article No. (16) and (17)
Terms of Service The bidder must have the following:
  1. To be an Emirati National or a national of Gulf Cooperation Council for the Arab Countries, natural or legal person.
  2. He should not be debarred from submission of bids by the government entity requesting the purchase.
  3. He should not be an employee of the government entity requesting the purchase, either in his capacity as an owner or a partner.
  4. He should have the financial and technical competence and capability to carry out the contract.
  5. He should agree to the mandatory conditions determined by the government entity when submitting a purchase order.
  6. He should meet the financial, technical and professional conditions stipulated in the contract terms.
  7. Any other conditions determined by the government entity.

Notwithstanding what is stated in Clause (1) of Paragraph (A) of this Article, the government entity may contract with non-Emirati nationals, as well as with licensed companies and establishments in the free zones of the Emirate of Dubai or other Emirates, or foreign companies and establishments Existing outside the Emirates, provided that the regulations and conditions stipulated in this law and the decisions issued pursuant thereto, are taken into consideration.
Service fee Not mentioned
Direct Contact

Procurement Division:
Nasser Al-Ayoubi 04/3030873
Abdul Rahman Al Marzouqi 04/3030488

Contracts and Investment Division:
Sarah Mohamed 04/3030640
Sarah Shakry : 04/3030130

Warehouse Division
Majed Juma 04/3030229
Rashid Al Ketbi : 04/3030284

E-mail of the Procurement and Stores Section: email

Service Delivery Channels Dubai Courts Main Building, Ground Floor (G), Financial and Administrative Affairs Department / Procurement and Warehousing Section (116). E-mail of the Procurement and Stores section.
E-mail of the Procurement and Stores Section: email
Time required to complete the service 5 working days

Supplier's Questionnaire

Annual supplier's questionnaire aimed to evaluate Procurement and Stores Section based on the following evaluation criteria:

  • Commitment to the supply period
  • Quality of product and services
  • Communication and speed of response
  • Price comparing to the other applicants
  • Commitment to environmental conservation and green economy standards
  • Commitment to after-sales services provision
  • Number of participation in bids and tenders
  • Commitment to submit outstanding invoices within the specified time frame
  • Efficiency and effectiveness in the use of smart systems for suppliers
  • The duration of the supplier's contribution to the eternal suggestions and ideas

Suppliers Happiness

Annual supplier's questionnaire aimed to evaluate Procurement and Stores Section based on the following evaluation criteria:
The overall impression
Convenience and ease of access to the Procurement and Stores Section
Ease and variation of communication means and communicating with the employees of Procurement and Stores Section through several channels and means (employees - phone - internet)
Flexibility in financial and payment procedures within the time frame
The extent of the initiative of the Procurement and Stores Section to improve, develop and update technical services.
The speed which Procurement and Stores Section responds to the requirements (inquiries - complaints - suggestions - improvements to the services provided)
The equality, fairness and care in providing services to all suppliers
Services
The extent to which the relationship contributes to the creative initiatives development
The extent of accuracy in the delivery of services in terms of fewer errors and the time specified for their provision
The extent of efficiency and quality of the services provided and keeping up with the level of expectations of suppliers
Transparency
Your general assessment of Procurement and Stores Section performance
The extent of transparency in the procedures and stages of the service delivery
The extent of ease and clarity of the information obtaining channels for suppliers

Smart Supplier Portal Guide

Smart Supplier Portal Guide allows interactive communication between the supplier and the Procurement and Stores Section, through supplier's access to the purchase orders issued for him, uploading invoices into the system and following up the disbursement of his dues.


Smart Supplier Website: allows the supplier to view his transactions with the department (issued purchase orders, due invoices, paid amounts).

Smart Supplier Guideline: allows the supplier to use the website effectively for inquiring about his transactions through certain steps that can be implemented through smart supplier website

Smart Supplier Mobile Application Guideline: allows the supplier to use the website effectively for inquiring about his transactions through certain steps that can be implemented through mobile application.

In awarding tenders and bids, we are relying on regulations and laws approved to ensure the conclusion of the best contracts and commitments related to our projects and to secure supplies and purchases at competitive prices with high quality, in accordance with Law No. (12) of 2020 Concerning Dubai Government 's Contracts and Warehouse Management.


pdf   Law No. (12) of 2020 Concerning Dubai Government 's Contracts and Warehouse Management      PDF, (3.03 MB)




pdf   Dubai Courts Code of Vendors & Investors Conduct      PDF, (1.58 MB)